In this page you can find a list of the most frequently asked questions from our members. You should be able to find all answers to your questions here. If you still have any doubt, write to us.

• Where could I go?
• What happens if at the end I can't take part in the vacation?

• Who are the members of Livingaway.com?
• Will my house be visible on all websites of Livingaway.com?
• I entered email and password but the system said I have to activate my account. How do I do that?
• I joined successfully and entered all information about my house, but I cannot find it on the website. Why?
• How can I write to a member once I have seen his house and his prices?
• How do I know that there are people interested in renting my house?
• How can I find a house with the number given by the owner?
• My house has been visited a lot of times, but I haven't received any messages. Is it because I didn't upload pictures?
• I am not able to upload pictures. What should I do?
• I didn't upload pictures at the time of the subscription. How do I upload them now?
• How do I choose the main picture, the one that is shown beside the details in the browsing section?
• I don't remember the number of my house. Where can I find it?
• How can I edit information about my house and my periods?
• How can I cancel my subscription and remove all my data?

• Where could I go?
  Where you want, no country is forbidden as long as you find an exchange partner.
• What happens if at the end I can't take part in the vacation?
  It depends on the agreement between you and the owner. Be honest, if you have problems of any kind, talk to the owner in order to keep a good relationship.
• Who are the members of Livingaway.com?
  Those who publish their houses on Livingaway.com are private people, agencies, or companies that are in the Vacation Rental circuit.
• Will my house be visible on all websites of Livingaway.com?
  Your house will automatically be visible on all websites of our circuit, that means, in every country. Your information will automatically be translated and easily understandable to people speaking other languages.
• I entered email and password but the system said I have to activate my account. How do I do that?
  When you completed your subscription, you should have received a 'Welcome' e-mail message containing a link, you need to click on that link in order to activate your account.
  This procedure is used to ensure that the address you gave us is correct. If you did not receive the message, you probably misspelled your email address or you have troubles with your mailbox, therefore, write to us.
• I joined successfully and entered all information about my house, but I cannot find it on the website. Why?
  Perhaps you have not activated your account yet by clicking on the link in the 'Welcome' email message.
• How can I write to a member once I have seen his house and his prices?
  When you look at a house listing, you can see a tab "Contact", by clicking on that you will have the opportunity to write an email message to the owner. He will get the message directly in his mailbox as well as in the messages section in the member's area.
• How do I know that there are people interested in renting my house?
  You will receive messages directly in your mail box, and if you have any troubles with the e-mail you will be able to see messages in the Messages Section in the Member's Area.
• How can I find a house with the number given by the member?
  Enter the house number in the left bottom box in the home page that says "Fast Search" and you will be redirect to the listing corresponding to that house.
• My house has been visited a lot of times, but I haven't received any messages. Is it because I didn't upload pictures?
  Pictures are very very important. They attract other members and encourages the member to read your details. The first exclusion of houses from a member is usually done by eliminating the houses without pictures. If you have no pictures included then your chances to renting your house are much lower.
• I am not able to upload pictures. What should I do?
  Pictures must be in Jpeg format (.jpg). If the pictures you are trying to upload are too big in size (more than 500 Kb) you may have difficulties caused by phone line or browser support. Send the pictures to us by email and we will upload them for you.
• I didn't upload pictures at the time of the subscription. How do I upload them now?
  From the Member's Area, section 'Your houses' you will be able to upload pictures, edit and remove them.
• How do I choose the main picture, the one that is shown besides the details in the browsing section?
  During the process of uploading pictures, the last picture you uploaded becomes the main picture. Therefore,we suggest you upload your best picture last. If you have already uploaded your best picture, remove it, upload it again and it will go in as last.
• I don't remember the number of my house. Where can I find it?
  In the Member's area, beside your houses, you can see the number of each house.
• How can I edit information about my house and my offers?
  Once more, from the Member's area, you will have total control over the information you provided and you will be able to add, edit and delete some or all of them at that time.
• How can I cancel my subscription and remove all my data?
  Send us an e-mail from the email address you used to join our community and write down your intention to be cancelled. We will remove your data immediately

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